To make an appointment for any of the services offered please phone the surgery on 01924 767282 or call in. Urgent conditions will be seen the same day. Please tell the receptionist if you feel this is necessary.
At the request of the doctors when booking an appointment either in person or by telephone, you may be asked for a brief reason for the appointment. This is to enable us to ensure that you are given an appointment with a suitable clinician within an appropriate amount of time.
Telephone Advice
If you need telephone advice you can ring at any time to talk to any of the clinicians and/or obtain a telephone appointment.
Cancellations/Missed Appointments
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else by calling our cancellation line 01924 767284.
Due to the number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor on the day that you wish to.
- In an attempt to try and resolve this, the practice has developed the following policy:
- If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.
If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.
Chaperone
Should you require a third person present during your consultation you can have a friend with you or ask for a staff member to be present who has had chaperone training.
Consultations
Getting the Most out of a Consultation:
In Great Britain, patients on average have just ten minutes with their GP. The BMA’s Doctor Patient Partnership offers the following advice to help you use this time effectively …
Be Prepared
Make a list of any questions and problems you wish to discuss before hand.
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non prescription medicines or supplements you are taking.
You can bring someone with you for support.
During The Appointment
Don’t be afraid to ask questions.
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on Time
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Separate Appointments
Make a separate appointment for each member of the family.
Under 14 Year Olds
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his or her parent’s involvement, his or her confidentiality will be respected.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Late For your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.